Fostering Citizen Trust in Public Sector

Service Description

Designed for public servants, this course provides actionable insights to build and sustain citizen trust in government. Understand what drives public confidence, how to measure it, and how to align institutional practices with citizens’ expectations. During this course, you will: Learn the latest research on trust in public institutions and its practical implications. Discover tools to measure citizen trust, including surveys and performance indicators. Develop strategies to improve responsiveness, openness, and communication.